Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your use of the Katy Craft website and the consultancy services described on it. By accessing this website, browsing its content, submitting an enquiry, or engaging our services in any way, you agree to be bound by these terms and by our Privacy Policy, which is incorporated into these terms by reference.

If you do not agree with any part of these terms, please do not use this website or our services. We may revise these terms from time to time, and your continued use of the website after a revision is posted constitutes acceptance of the revised terms. You should review this page periodically to stay informed of any changes.

These terms form a legally binding agreement between you and JL Dental Consultancy Limited. We encourage you to read them carefully, and if you have any questions, please contact us before using our services.

2. About JL Dental Consultancy Limited

JL Dental Consultancy Limited is a company established in Hong Kong that provides dental consultancy, clinical advisory and practice development services to dental practices, clinics and organisations. Katy Craft is the name under which we present our dental consultancy services to the professional community.

Our principal address is Rm 1503 15/F M Place, 54 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong (HK). You can contact us by email at info@katycraft.hair or by telephone at +14849935886.

References in these terms to we, us or our refer to JL Dental Consultancy Limited. References to you or your refer to the individual or organisation using our website or receiving our services.

3. Description of Services

JL Dental Consultancy Limited offers a range of professional advisory services for the dental sector. These services include practice consulting, implant and orthodontic program development, digital dentistry solutions, dental equipment advisory, clinical training and standards, and patient experience programs. A description of these services is available on the services page of this website.

Our services are delivered in person and online, depending on the nature of the engagement and the location of the client. Specific deliverables, timelines and fees for any engagement are set out in a separate service agreement or proposal issued to the client before the work begins.

The information provided on this website is for general professional information and does not constitute a formal offer of services. A binding engagement is formed only when a written service agreement is accepted by both parties.

4. Eligibility

You must be at least eighteen years of age to use our website and to engage our services. By using the website, you confirm that you meet this age requirement and that the information you provide to us is accurate and complete.

If you are using our services on behalf of an organisation, such as a dental practice, clinic or corporate entity, you confirm that you have the authority to bind that organisation to these terms and to the relevant service agreement.

Our services are directed to dental professionals, clinic operators and organisations in the dental sector. Individuals seeking personal dental treatment advice should consult a licensed dental practitioner directly, as our services are not a substitute for professional medical or dental treatment.

5. Accounts and Registration

Certain aspects of our services may require you to create an account, register a profile, or provide contact details. When you register, you agree to provide accurate, current and complete information and to update that information promptly if it changes.

You are responsible for maintaining the confidentiality of any login credentials we issue to you and for all activity that occurs under your account. If you become aware of any unauthorised use of your credentials, you must notify us immediately.

We reserve the right to suspend or terminate any account that we reasonably believe is being used in breach of these terms or in a way that may harm the website, other users, or our business.

6. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the website by, any third party. You must not attempt to gain unauthorised access to any part of the website, our servers, or the systems of other users.

You must not introduce any malicious code, virus, or other harmful material to the website, and you must not attempt to interfere with the proper working of the website, including through the use of automated tools, scripts, or data mining techniques.

We reserve the right to restrict, suspend or terminate your access to the website at any time if we reasonably believe you have breached these terms or that your use poses a risk to the website or to other users.

7. Intellectual Property

The content of this website, including text, graphics, illustrations, logos, tool names and layout, is the property of JL Dental Consultancy Limited or its licensors and is protected by applicable intellectual property laws. The Katy Craft name and any related marks are used in connection with our services and may not be used without our permission.

You may view and print content from this website for your own internal, non-commercial reference purposes. You must not reproduce, distribute, modify, publish, or create derivative works from the website content without our prior written consent.

Materials prepared for you during a consultancy engagement are provided under the terms of your service agreement, which sets out the permitted uses and any restrictions on those materials.

8. Client Responsibilities

The success of a consultancy engagement depends on the cooperation of both parties. As a client, you agree to provide accurate and timely information about your practice, to make relevant staff and records available as reasonably required, and to implement the agreed recommendations with the support of your own team.

You agree to inform us promptly of any changes in your circumstances that may affect the engagement, such as changes in ownership, location, staffing or regulatory status. You also agree to obtain any consents or approvals that may be required from your own stakeholders before we begin work.

Our recommendations are provided for professional guidance, and final decisions about the operation of your practice, including clinical decisions, remain your responsibility and that of your clinical team.

9. Consultancy Engagements

Each consultancy engagement is governed by a written service agreement that describes the scope of work, the deliverables, the timeline, and the fees. In the event of any inconsistency between these terms and a signed service agreement, the service agreement takes precedence with respect to that engagement.

The scope of an engagement is limited to the work described in the agreement. Work that falls outside the agreed scope may be quoted separately, and we will not begin such work without your approval of the additional terms.

We aim to complete each engagement within the agreed timeline, but we are not responsible for delays caused by factors outside our reasonable control, such as delays in receiving information, approvals or access from the client or third parties.

10. Fees and Payment

Fees for consultancy services are set out in the relevant proposal or service agreement. Unless stated otherwise, fees are quoted in the currency specified in the agreement and are exclusive of any applicable taxes, which are the responsibility of the client.

Payment terms are specified in the service agreement. Unless otherwise agreed, invoices are payable within thirty days of the invoice date. We may charge a deposit before work begins on certain engagements, and that deposit is credited against the total fee.

If a payment is overdue, we may suspend work on the engagement until payment is received. We may also charge reasonable late fees as permitted by applicable law and as described in the service agreement.

11. Refund and Cancellation Policy

Because consultancy services are delivered as work progresses, fees are generally non-refundable once the work has been performed. If you cancel an engagement before the work begins, we will refund any amounts paid in advance, less any reasonable costs already incurred in preparing for the engagement.

If you cancel an engagement after work has begun, we will invoice you for the work completed up to the cancellation date and refund the balance of any prepaid amounts, if applicable. The specific cancellation provisions of your service agreement will apply where they differ from this general policy.

If we are unable to deliver an agreed service for reasons attributable to us, we will offer you a pro-rated refund or credit, at your choice. No refunds apply to informational content provided free of charge on this website.

12. Confidentiality

During the course of a consultancy engagement, we may receive confidential information about your practice, including operational data, financial information, and business plans. We will keep this information confidential and will only use it for the purposes of the engagement, unless disclosure is required by law.

We may disclose confidential information to our own professional advisers and to service providers who are bound by obligations of confidentiality, where this is necessary to deliver the engagement. We will not disclose your confidential information to any other party without your consent.

Confidentiality obligations do not apply to information that is publicly available, that was already known to us without restriction, or that we are required to disclose by law, regulation or professional obligation.

13. Disclaimer of Warranties

This website and the information it contains are provided on an as is and as available basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability or suitability of the website content for any purpose.

We do not warrant that the website will be available without interruption, error free, or free from viruses or other harmful components. You are responsible for implementing your own safeguards and for verifying any information you rely on from the website.

Consultancy recommendations are provided in good faith based on the information available at the time, but outcomes cannot be guaranteed. Clinical outcomes depend on factors beyond our control, and no warranty is made regarding specific results.

14. Limitation of Liability

To the maximum extent permitted by law, JL Dental Consultancy Limited will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the website or our services.

Our total aggregate liability for any claims arising out of or relating to our services, whether in contract, tort or otherwise, is limited to the total fees paid by you for the specific engagement giving rise to the claim.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or liability for fraud or fraudulent misrepresentation.

15. Indemnification

You agree to indemnify and hold harmless JL Dental Consultancy Limited, its directors, employees, agents and representatives from and against any claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or services.

This includes claims arising from your breach of these terms, your violation of applicable law, or your infringement of the rights of any third party. You agree to cooperate fully in the defence of any such claim.

This indemnification obligation survives the termination of your use of the website and the completion of any consultancy engagement.

16. Third Party Services and Links

This website may link to third party websites, resources and tools. We have no control over these third party services and accept no responsibility for their content, availability or practices. Your use of any third party service is subject to the terms and policies of that service.

When we recommend third party products, technology or service providers to clients, the recommendation is provided for guidance only. Any agreement you enter into with a third party is between you and that third party, and we accept no liability in connection with it.

We may integrate third party tools into our operations, such as analytics, communication or scheduling software. These tools are selected for their utility and reliability, but we are not liable for the actions or failures of such third party providers.

17. Termination

We may suspend or terminate your access to this website at any time, with or without notice, if we reasonably believe you have breached these terms or if continued access may harm the website or other users.

Either party may terminate a consultancy engagement in accordance with the provisions of the applicable service agreement. Upon termination of an engagement, you are responsible for payment for work completed to the date of termination, as described in the fees and refund sections of these terms.

Sections of these terms that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability, indemnification and governing law, will continue to apply after termination.

18. Governing Law

These terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. The substantive law of Hong Kong will apply to any dispute arising out of or in connection with these terms or our services.

If you access our website or services from another jurisdiction, you do so on your own initiative and are responsible for compliance with local laws, to the extent that local laws apply.

We do not represent that the content of this website is appropriate or available for use in all locations.

19. Dispute Resolution

We hope that any concerns can be resolved through friendly discussion. Before initiating any formal dispute process, you agree to contact us and give us a reasonable opportunity to resolve the matter directly.

If a dispute cannot be resolved through discussion, it will be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, and you agree to submit to the personal jurisdiction of those courts.

Where permitted by law, any claim must be commenced within the time period required by applicable law, and you agree that this section governs the venue and forum for any dispute.

20. Severability

If any provision of these terms is found to be unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

The remaining provisions of these terms will continue in full force and effect, interpreted as closely as possible to the intention of the original provision.

No waiver of any provision of these terms will be deemed a further or continuing waiver of that provision or any other provision, and our failure to assert any right under these terms will not constitute a waiver of that right.

21. Entire Agreement

These terms, together with the Privacy Policy and any applicable service agreement, constitute the entire agreement between you and JL Dental Consultancy Limited regarding your use of the website and our services.

They supersede all prior agreements, understandings, representations and communications, whether written or oral, relating to the subject matter of these terms. You may not rely on any statement or representation that is not recorded in these terms or in a signed service agreement.

Any amendment to these terms must be made in writing and agreed to by both parties, unless the change is a revision we post to this page in accordance with the changes section of these terms.

22. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, our business or legal requirements. When we make changes, we will revise the last updated date at the top of this page and post the updated terms.

For material changes, we will take reasonable steps to bring the changes to your attention, which may include a notice on our website. Your continued use of the website or services after the updated terms are posted constitutes your acceptance of the revised terms.

If you do not agree with the updated terms, you should stop using the website and services and contact us if you have an active engagement that is affected by the changes.

23. Contact Information

If you have any questions about these terms, our services, or your use of the website, please contact us and we will be happy to assist you. We respond to enquiries during our normal business hours and aim to reply as promptly as possible.

You can reach JL Dental Consultancy Limited by email at info@katycraft.hair or by telephone at +14849935886. Our address is Rm 1503 15/F M Place, 54 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong (HK).

Thank you for taking the time to read these terms. We look forward to supporting you and your practice.

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